Implementing Six Sigma at a Financial Institution

Richard Pennington, former Senior Business Consultant, and currently AVP, Process Optimization-Phone Channel Operations at Toronto Dominion (TD) Bank discusses why TD implemented Six Sigma, their Service Quality Pilot, and the lessons learned.

A financial institution is a very important part in this kind of training

[Lara Walton]

Hey there! It’s a really interesting topic you’ve brought up – implementing Six Sigma at https://fbs.com/glossary/financial-institution-fi-30 . I can totally see how it could make a big difference in terms of streamlining processes and making everything run more smoothly. I mean, who doesn’t love a good efficiency boost, am I right? As someone who has worked at a bank before, I know how important it is to have everything running like a well-oiled machine. Can’t wait to hear more about how this all plays out for you!

• This reply was modified 1 year, 3 months ago by Lara Walton.

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