This topic contains 1 replies, has 2 voice, and was last updated by Cherie Labadini 1 year, 8 months ago
Wendy McDaniel • October 31, 2017 at 8:44 pm UTC
Has anybody else in the U.S. had an issue with the Buick Encore update freezing their navigation system? HERE sent me two updates. Both said they were successful but the update is not listed in the system. And, navigation will now not initialize. I have talked with HERE three times, Buick twice, went to Buick service who had the same issue with my car and they are telling me that something in the update has frozen my navigation system and it will require a new radio/navigation unit at $1,200. I have emailed HERE two times about this and they have not answered me. My next step is to file a complaint and demand a meeting with Buick’s regional manager. Any advice?
Cherie Labadini • November 2, 2017 at 7:22 pm UTC
Hi Wendy, I can try to help. Could you email me more details about your vehicle? The VIN if possible, if not just specify the year of your vehicle.
Please send this to TCS@here.com. Attention to Cherie.
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