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New user? click here for help
Roland Hanbury
Roland Hanbury I know this is an old post, but in case others come across it. I'm no expert but I believe the correct thing is to show it as a road but tick the box "Local vehicular traffic only" under road access.
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Project EV
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Introducing your new UK and Ireland Map Masters…
Claire 4HERE
Claire 4HERE Thanks Terry. John I believe you are now liaising with my colleague Ben. We try to offer a unique local contact outreach for our community, as you can imagine we deal with 1000's of users. Apologies f
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New user? click here for help
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Join our Map Creator Facebook Group!
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Inaccurate Building Outline
Hilton Hotels
Hilton Hotels Hi Ben, Many thanks for your support. Unfortunately, I am still not able to see the accurate building outline on the live listing. https://wego.here.com/directions/mix//Hart-Shoreditch-Hotel-London,
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Outdated Business Listings
Ben (HERE Moderator)
Ben (HERE Moderator) Hi Hilton Hotels, The search bar updates at a different cadence to the actual map (they are both ultimately available as separate APIs) so the search results will be around a little longer. Upon sea
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Very laggy interface
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A strange thing happened on the way to Hellidon Lakes Golf Course..
Ben (HERE Moderator)
Ben (HERE Moderator) Hi Andre, Thank you for highlighting this issue, It seems the hotel POI had reverted to the postcode centre point which is on the nearby Priors Marston Road. Further confusing this was the two sli
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automated street numbering is wrong
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Closure:Church Hill in Pyecombe, West Sussex
Ben (HERE Moderator)
Ben (HERE Moderator) Hi Ken This closure was already present but represented by a turn condition. These currently cant be viewed that easily in map creator. With you're statement that the access is now permanently bloc
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How can users contact the “update moderator team” to correct their errors?
Peter Wells
Peter Wells I successfully used that option several times. Maybe my response. when the moderators said "the database reflects reality" was a bit unkind - I would then say that "reality is that ...." but that cou
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Map Updates – Timescale for Going Live
Simon Whight
Simon Whight Well this explains things. I've been hammering Amazon Logistics to get my address mapped correctly (currently delivers across town for some reason), am promised that the changes will propagate in 24/4
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Imported GPX Routes.
Ben (HERE Moderator)
Ben (HERE Moderator) Hi Ann and Nick Sorry in my original post i should have stated that gpx uploads are only available currently on the web version (desktop) at https://mapcreator.here.com/?l=51.5064,-0.1272,10,normal
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Woodend Hospital site not identified or area marked
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Chapel Street, CT14 6HP
Virtual Hunterston
Virtual Hunterston MapCreator has very specific rules in what can and cannot be added. Unless there is specific legal signs stating weight limit, width of road or height of bridge then no restriction can be added even i
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weight limit
Ben (HERE Moderator)
Ben (HERE Moderator) Hi Jaroslav, The truck restrictions on the Mersey Tunnels are quite complicated and have several different aspects based on weight, width, length, and height (and further dependent on number of axles
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Slip road naming question
Ben (HERE Moderator)
Ben (HERE Moderator) Hi Andrue, I've tweaked the two lanes on the tiger tail so that the first lane is always selected initially when leaving the M6 at J10a and the second exiting lane will only be routed along if the f
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Road access edits being continuously reverted back by Here staff – Help
Ben (HERE Moderator)
Ben (HERE Moderator) Hi Adam Thanks for the feedback and sorry for the confusion, the edits you have provided are in essence correct but we actually represent these differently in our core database (comapred to Map Creat
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